Frequently Asked Questions
How long will fitting my towbar take?
Our fitting branches can fit most towbars in 1 hour.
Custom vehicles and some european models with more complex wiring can take longer. The team will let you know if this is the case when you book.
Our branches have comfortable waiting rooms, or we can offer a loan car should you need to keep moving.
What about the wiring for my trailer light?
Yes, we can help with wiring for lights.
Our fitting team can wire up a bypass, or install a factory kit suitable for your vehicle.
How much can my vehicle tow?
You can check your vehicle tow rating at www.lockon.co.nz or call our friendly team on 03 379 6363
Do I need to be there for the mobile fitting?
We do prefer the customer to be present, as we’ll need access to the vehicle keys to check the wiring. Payment is also required at the time of installation.
Is this towbar compatible with my vehicle make, model, and year?
We can fit a towbar to almost any vehicle.
If a prefabricated towbar isn’t available for your specific make and model, we can custom-build one to suit.
Will the towbar fit if my car has rear bumper sensors, foot open sensors or other accessories?
Yes, we offer towbar options designed to accommodate bumper sensors, spare wheels, and body kits ect.
Our sales team will ask you specific questions during booking to ensure the perfect fit.
Will any modifications be needed to install the towbar on my car?
Depending on your vehicle’s bumper, a cut may be necessary, either through or underneath the bumper. When this happens, we professionally finish the cut with a rubber trim for a clean, seamless look.
What is the maximum towing capacity of my vehicle?
You can find your vehicle’s towing capacity in the owner's manual. This information is specific to your make and model.
You can also check your vehicle tow rating at www.lockon.co.nz or call our friendly team on 03 379 6363
Does the price include installation?
Yes, the listed price includes installation, wiring (unless stated otherwise), and GST.
If you choose our mobile service, a $40 fee may apply, depending on your location.
Do I need a specific wiring kit or recoding for my vehicle?
Certain vehicles may need a specific wiring kit and recoding programming to ensure towing features, like reverse parking sensors and advanced braking systems, work correctly. This dedicated wiring connects smoothly with your vehicle’s electronics, enabling these features to activate automatically when towing.
Does the towbar come with certification or compliance documentation?
For most light vehicles, adding a towbar is seen as a modification but usually doesn’t require special certification, as long as it meets the correct standards and is installed properly.
However, for heavier vehicles weighing over 3,500 kilograms (3.5 tonnes), additional steps like certification is required. We will organise any necessary certification for you at the time of your booking.
What’s the warranty period?
All LOCKON towbars come with a lifetime manufacturer's replacement guarantee for the original owner. As long as the towbar is used correctly and within its rated capacity, you’re covered for the life of the vehicle while you own it.
What does tongue load mean?
Tongue load is the downward force on the towbar.
It’s important for safe towing - too much, or too little, can affect your vehicle’s handling.
You’ll find your vehicle’s recommended tongue load in the owner’s manual.
How do I prevent my towbar from rusting?
To prevent rust, keep your towbar clean and dry whenever possible. Rinse off road grime, salt, and moisture, especially after beach trips or wet weather.
Applying a light coat of lubricant or rust-preventative spray to exposed metal can also help protect it.
Regular checks and touch-ups on any chipped paint will go a long way in keeping your towbar in top shape.
How long do you need my vehicle for a custom towbar build?
For light vehicles, we typically need your vehicle for around 8 hours to complete a custom towbar.
For heavy vehicles, we’ll need it for up to 3 days:
Day 1: Towbar fabrication
Day 2: Certification inspection by an approved certifier
Day 3: Certification approval and plate arrival
We’ll coordinate everything for you and keep you updated throughout the process.
[Auckland Only] How much does the mobile installation service cost, and which areas do you cover?
Our mobile service fee is $40 within the Auckland City area.
We define the Auckland City area as east of Henderson, south of Albany, North of Bombay and west of Mission Heights.
If you're located beyond this area, we may arrange a convenient meet-up with our technician at a nearby carpark for the installation.
Frequently Asked Questions - FOR FITTING AGENTS
TOWBAR FITTING INSTRUCTIONS
Towbar Express LOCKON Fitting Agents have an agent login, accessible here.
With every towbar purchased agents will receive paper fitting instruction. They will also have access to online fitting instructions, which includes photos.
WIRING INSTRUCTIONS FOR THE PLUG
